Client Services Liaison, Principal (C43)
Customer Service · Full-time
Atlanta, GA, USA
Posted on Nov 8, 2026
Job Description
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.
The Client Services Liaison, Principal/ADRC 2 is responsible for supervising an ADRC (Aging & Disability Resource Connection) team and is expected to be the subject matter expert on EDWP (Elderly and Disabled Waiver Program) to include but not limited to EDWP intake and screening functions; state policy and procedure; the EDWP Provider Network; and general program requirements and trends.
Essential Duties And Responsibilities
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Qualifications
About ARC:
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.
ARC Strategic Framework
Vision — ONE great REGION
Mission Statement
The Atlanta Regional Commission fosters thriving communities for all within the Atlanta region through collaborative, data-informed planning and investments.
Our Goals
Excellence | A commitment to doing our best and going above and beyond in every facet of our work allowing for innovative practices and actions to be created while ensuring our agency’s and our colleague’s success.
Equity | We represent a belief that there are some things which people should have, that there are basic needs that should be fulfilled, that burdens and rewards should not be spread too divergently across the community, and that policy should be directed with impartiality, fairness and justice towards these ends.
Integrity | In our conduct, communication, and collaboration with each other and the region’s residents, we will act with consistency, honesty, transparency, fairness and accountability within and across each of our responsibilities and functions.
Application Process
The Atlanta Regional Commission is looking for individuals who enjoy working in a public service environment where the mission is to improve the quality of life for the citizens of the Atlanta region. ARC serves as a forum where leaders come together to discuss and act on issues of regionwide consequence, so it is important that our staff share the public entrepreneurial spirit that defines ARC.
As an Equal Opportunity Employer, ARC does not discriminate on the basis of race, color, age, national origin, sex, religion or disability.
To request a reasonable accommodation during the application, interview, or testing process, please contact ARC at 404-463-3100 or Human Resources via email at [email protected].
ARC offers our full-time regular employees a comprehensive and competitive benefits package which includes health insurance, life insurance, retirement benefits, paid time off and more! For additional information, please visit: Employment at ARC - ARC (atlantaregional.org).
01
Do you have knowledge of GA’s Elderly and Disabled Waiver Program?
Do you have experience supervisory experience?
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.
The Client Services Liaison, Principal/ADRC 2 is responsible for supervising an ADRC (Aging & Disability Resource Connection) team and is expected to be the subject matter expert on EDWP (Elderly and Disabled Waiver Program) to include but not limited to EDWP intake and screening functions; state policy and procedure; the EDWP Provider Network; and general program requirements and trends.
Essential Duties And Responsibilities
- Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
- Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
- Monitor quality and completion of work assigned to the team
- Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
- Collaborate with partners to strengthen relationships, identify new program opportunities to address emerging issues, and improve access to services.
- Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
- Stay abreast of legislation, rules, regulations, and emerging/best practices
- Assist with the development and updates of policies, procedures, and protocols
- Prepare reports and documents
- Gather and analyze data
- Manage core functions of the ADRC team; develops new strategies and initiatives
- Develop, update, and implement operating policies, procedures, and protocols.
- Build and maintain relationships with partners, stakeholders, and the community.
- Perform other duties assigned to support agency goals and objectives.
- Master’s degree in social work, human services, counseling or psychology
- Three years of related counseling client advocacy, information/referral or related program administration experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Qualifications
- At least one year of supervisory experience
- Knowledge of Georgia’s Elderly and Disabled Waiver Program
- Knowledge of Home and Community Based Services (SOURCE, CCSP, ICWP)
- Knowledge of Medicare and Medicaid eligibility
- Ability to communicate at all levels within the organization
- Ability to foster teamwork, open communications with and among staff, making sure to build a culture of trust, collaboration, innovation, high performance and integrity
- Ability to evaluate the work of planning staff; evaluate internal processes and balance workload with staff resources; provide leadership and direction for assigned programs
- Highly developed interpersonal skills to interact effectively with internal colleagues, external stakeholders, staff, and others
- Skill in oral and written communication
- Proficient in general office equipment and Microsoft Office software applications.
About ARC:
The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information and the involvement of the community in collaborative partnerships.
ARC Strategic Framework
Vision — ONE great REGION
Mission Statement
The Atlanta Regional Commission fosters thriving communities for all within the Atlanta region through collaborative, data-informed planning and investments.
Our Goals
- Healthy, safe, livable communities in the Atlanta metro area.
- Strategic investments in people, infrastructure, mobility, and preserving natural resources.
- Regional services delivered with operational excellence and efficiency.
- Diverse stakeholders engage and take a regional approach to solve local issues.
- A competitive economy that is inclusive, innovative, and resilient.
Excellence | A commitment to doing our best and going above and beyond in every facet of our work allowing for innovative practices and actions to be created while ensuring our agency’s and our colleague’s success.
Equity | We represent a belief that there are some things which people should have, that there are basic needs that should be fulfilled, that burdens and rewards should not be spread too divergently across the community, and that policy should be directed with impartiality, fairness and justice towards these ends.
Integrity | In our conduct, communication, and collaboration with each other and the region’s residents, we will act with consistency, honesty, transparency, fairness and accountability within and across each of our responsibilities and functions.
Application Process
The Atlanta Regional Commission is looking for individuals who enjoy working in a public service environment where the mission is to improve the quality of life for the citizens of the Atlanta region. ARC serves as a forum where leaders come together to discuss and act on issues of regionwide consequence, so it is important that our staff share the public entrepreneurial spirit that defines ARC.
As an Equal Opportunity Employer, ARC does not discriminate on the basis of race, color, age, national origin, sex, religion or disability.
To request a reasonable accommodation during the application, interview, or testing process, please contact ARC at 404-463-3100 or Human Resources via email at [email protected].
ARC offers our full-time regular employees a comprehensive and competitive benefits package which includes health insurance, life insurance, retirement benefits, paid time off and more! For additional information, please visit: Employment at ARC - ARC (atlantaregional.org).
01
Do you have knowledge of GA’s Elderly and Disabled Waiver Program?
- Yes
- No
Do you have experience supervisory experience?
- Yes
- `No
- Required Question