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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This Cloud Engineer will be responsible for enabling and supporting Truist's Enterprise Cloud Platform across multiple projects/business units. The candidate must be able to support and maintain operationalized projects and initiatives built for customers. The candidate will focus on delivering secure, resilient and compliant cloud environments that enable applications teams to deliver maximum value to the business.
The ideal candidate will be goal-oriented, independent, motivated, self-driven, result-oriented, and act in the best interests of the team as well as the customer. They must act both as a support mechanism for our customers, be able to handle multiple concurrent requests in a dynamic environment, and should have the highest level of integrity

DUTIES AND RESPONSIBILITIES
• Cloud Engineering and Operations – Via automation and other means, implement platform related resources in the Cloud platform. This may include but not limited to storage, compute, and network resources
• Demonstrable knowledge with a large range of public cloud capabilities including but not limited to certificate management, Storage services, key management, Network management, Access Management (IAM), Compute services, and automated deployments
• Some technical experience in infrastructure design, build and deployment, including private and public cloud, networking, connectivity, storage, virtualization, and access control
• Conceptual understanding of Cloud networking for enterprise organizations, building of hybrid environments to span existing customer networks
• Software Development IaC / Script Development– Coding and development experience in Terraform and Python is preferred.
• Performance Metrics – Support the monitoring of key performance indicators (KPIs) to promulgate success factors for the entire software portfolio.
• Risk Management Addressing and managing different audit requirements for compliance and remediating any audit issues that may arise.
• Disaster Recovery - Implementing and testing the DR plans for the DevOps Tools.
• Change/Release Management – Knowledge of ITIL tools (e.g. ServiceNow) for operational and service efficiency.
• Perform duties & responsibilities specific to department functions or assigned by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

• Bachelor’s Degree in related field or comparable IT experience is required

• Six months or more experience in performing some form of IT function

• Understanding of IT organizations and their functions, preferably financial services organizations

• Ability to explain concepts related to enterprise software development lifecycle management

• Ability to explain concepts related to software development, build/release management, & change/incident management

• Achieved one of the Public Cloud Associate-level certifications

• Basic understanding of Industry Cloud concepts and services such as but not limited to: XaaS, IAM, IAAA, Serverless, Disaster Recovery, DevOps, Server, Storage, and Networking

• Experience with enterprise SDLC tools

• Ability to work under pressure in high stress situations with a calm demeanor

• Self-starter that demonstrates initiative and ability to work independently with little supervision

• Ability to collaborate with teammates and ability to operate across organizational disciplines

• Have excellent verbal and written communication skills

• Experience with ServiceNow development

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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