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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Operational Monitoring Analyst is responsible for designing, implementing, and executing monitoring activities to ensure the effectiveness, accuracy, and compliance of deposit products and related operational processes. The role will analyze operational data, identify potential risks or control gaps, and provide actionable insights to improve process performance and regulatory compliance.

The analyst will work closely with product owners, operations teams, risk management, technology partners to build sustainable monitoring routines and reporting that support the overall control environment for deposit products.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Operational Monitoring & Analytics

• Design, develop, and execute monitoring routines to assess operational performance and control effectiveness across deposit products.
• Analyze operational data to identify trends, anomalies, or potential control breakdowns.
• Develop dashboards, reports, and metrics to monitor key operational and risk indicators.
• Investigate monitoring exceptions and partner with stakeholders to determine root cause and remediation plans.

Risk & Control Oversight

• Support the identification of operational risks within deposit processes and supporting systems.
• Evaluate controls and monitoring coverage to ensure alignment with regulatory requirements and internal policies.
• Document monitoring procedures, methodologies, and outcomes to support audit and regulatory review.
• Assist with issue tracking and remediation activities related to monitoring findings.

Cross-Functional Collaboration

• Partner with Product, Technology, Compliance, and Operations teams to ensure monitoring aligns with product features and system capabilities.
• Provide insights and recommendations to improve processes, controls, and operational efficiency.
• Participate in initiatives related to system changes, product enhancements, or regulatory updates impacting deposit monitoring.

Reporting & Communication

• Produce regular reporting and insights for management on monitoring results, emerging risks, and operational performance.
• Clearly communicate findings and recommendations to leadership and key stakeholders.
• Maintain documentation supporting monitoring activities, methodologies, and outcomes.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Accounting, Business, Finance or related field, or equivalent education and related training
2. 2-5 years of experience in a financial or other institution with emphasis on risk management or equivalent work experience and training
3. Understanding of industry-related regulatory requirements.
4. Knowledge of operational and other non-financial risks.
5. Ability and willingness to learn and adapt to change and competing priorities
6. Strong written and verbal skills
7. Strong analytical and problem-solving skills.
8. Proficiency with data analysis tools (Excel, SQL, Tableau, Power BI, or similar), and Microsoft Office

Preferred Qualifications:
1. Experience with deposit products (checking, savings, CDs, etc.)
2. Experience supporting operational risk, compliance monitoring, or control testing.
3. Knowledge of banking regulations impacting deposit products.
4. Experience working with operational dashboards or monitoring frameworks.
5. Familiarity with audit, regulatory, or risk management environments.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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