Patient Experience Rep-PRN
Atlanta, GA, USA
STOP – if you are currently employed at Piedmont Healthcare, please click the “Current Employee” button above to submit your application.
Patient Experience Rep-PRN
Overview:
When you join Piedmont, youre not just changing your work environment. We open doors to real change in the lives we touch especially yours. Were committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, were doing big things. One employee, one team, and one community at a time.
Piedmont is a place where your work truly mattersand where youre supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, youll have what you need to thrive now and build a strong future.
Required Hours: Must have variable availability
Responsibilities:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications:
Education- H.S. Diploma or General Education Degree (GED) Required
- Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
- 1 year of experience in customer service, preferably in a healthcare environment Required
- Experience working with complex customer service situations Preferred
Licenses and Certifications
- None Required