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Patient Access Associate (All shifts/locations)

Overview:

When you join Piedmont, you're not just changing your work environment. We open doors to real change in the lives we touch - especially yours. We're committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we're doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters-and where you're supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you'll have what you need to thrive now and build a strong future.

Join a team that's shaping the next chapter of healthcare in Georgia. We have 27 hospitals and over 2,000 clinic locations serving Atlanta, Athens, Augusta, Columbus, Cartersville, Covington, Conyers, Fayetteville, Jasper, Macon, McDonough/Stockbridge, Newnan, and Snellville.

Total Rewards that work for you:

• Competitive and equitable compensation for all roles

• Total Wellness programs for you and your family

• Wellness Coaching App - 24/7 Live Coaching

• Physician and Nursing Peer Coaching

• Financial Wellness Planning and Education

• Broad Employee Assistance Program service

• PTO your way

• Combined PTO days for greater flexibility

• 100% paid Maternity Leave (requires return to work)

• Employer Paid Military Leave

• Opportunity for PTO cash-in

• Celebrate Diversity - Diversity, Inclusion and Equity Paid Holiday

• Benefits

• Choice of Medical/Prescription Drug Plans

• Dental and Vision

• Adoption Assistance

• Fertility, family building, menopause and midlife care for your family

• Flexible Spending Accounts (FSA) for Healthcare and Dependent Day Care

• Employer-paid Short Term and Long Term Disability

• Employer-paid Basic Life and Accidental Death & Dismemberment

• Tuition reimbursement for nursing programs

Making great culture happen

Our culture welcomes and celebrates you - we're stronger because of our team members' diverse backgrounds, ideas, and perspectives. Piedmont has been named one of America's Greatest Workplaces for Gen Z for 2025 based on an assessment by Newsweek and Plant-A Insights Group. We are working together to ensure that Piedmont feels like family.

Committed to a stronger Georgia

Piedmont's Georgia roots run deep. We strengthen our communities through award-winning care for patients and award-winning workplaces where our team members thrive. 85% of our population has access to care through Piedmont. With 27 hospitals and 2,170+ physician practice and other Piedmont health care locations, we are dedicated to bringing holistic, patient-centric care to the wonderfully diverse communities we live in, and to patients from neighboring states. Wherever you want to practice your passion - big cities, suburban areas, college towns, quaint rural areas - we're here for you.

Responsibilities:

Serves as patient facing support for the Patient Access Department within Piedmont Healthcare. Ensures
patient accounts are complete with valid insurance coverage and current demographic/clinical data.
Calculates patient financial responsibility, presents patient financial options/requirements and processes
patient payments. Secures patient consent and acknowledgement on required forms/notices.

Qualifications:

MINIMUM EDUCATION REQUIRED:
High School graduate or GED equivalent.

MINIMUM EXPERIENCE REQUIRED:
One (1) year exp in one of the following:
1. Healthcare Revenue Cycle
2. Clinical role
3. Related clerical accounting/finance/retail.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Three (3) years of healthcare Revenue Cycle experience preferred.
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle
Representative preferred.
Prior Epic experience preferred.