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Patient Experience Rep, PRN, Variable

Description:

RESPONSIBLE FOR:
Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Required Hours - PRN variable shift scheduling due to department coverage. Hour vary, 6am-2pm ED evening coverage, 3pm-11:30pm, ED coverage overnight /nights 11pm-7am. Hours may vary depending on department needs.

MINIMUM EDUCATION REQUIRED:
High school diploma or equivalent required.

MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and/or multiple hospital departments.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
2-3 years working with complex customer service situations preferred.
Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.