Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, a 15,000 square feet Spa & Wellness experience, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

The Communications Ambassador will be responsible for answering and responding to internal and external calls, as well as to answer general questions regarding local entertainment, hotel hours of operation, services and facilities, hotel activations and assisting with hotel reservations including room reservations, restaurant, and Spa reservations.

Want to learn more? Hotel Website, Facebook , Instagram

Classification: Full-Time
Shift: Various - must have availability to work weekdays, weekends, and holidays.

What will I be doing?

Answering hotel's main telephone number and connecting guests and Team Members to the correct telephone extension
Greeting all callers with a warm and sincere greeting and utilizing the guest name when known
Anticipating and recognizing individual guest needs
Passing on requests in a timely and accurate manner to appropriate Team Members
Delivering personalized wake-up calls within two minutes of agreed upon time in a clear and pleasant voice
Attend daily shift line ups at the Front Office
Execute all breakfast, lunch, dinner, and afternoon tea reservations for the Café.
All callers will be asked for permission before being placed on hold, apologies will be made to the caller on hold when returning to the line
An acknowledgement is made before transferring or connecting a call
Must be able to remain calm and communicate clearly with Guests, Management and Team Members in the event of an emergency
Ability to input and access data in a computer precisely and efficiently (HotSOS, OnQ, KIPSU, Open Table, Book4Time, Tok and Email)
Ability to assist Front Office with guests check-ins and check-outs when needed
Ability to focus attention on guest needs, remaining calm and courteous
Ability to understand guests' inquiries and provide clear and grammatically correct responses
Ability to focus attention on details
Ability to maintain confidentiality of all guest information and pertinent hotel data
Ability to work well under pressure while completing multiple tasks within any given period of time
Meet with departing Communications agent to review business status and follow up items
Set up workstations with necessary supplies: maintain cleanliness throughout shift
Answer telephone within three rings, using correct salutations, telephone etiquette and closing
Advise guest of any messages, mail, faxes, etc., received for them. In addition, assist with sending guests folios
Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction
Assist in emergency situations as central communication center for hotel, receiving instruction from base post

What are we looking for?

Mandatory

Strong written and communication skills in the English language
Strong verbal and written communication skills in the English language
Basic computer and typing skills
Able to multi-task and remain composed at all times
Strong desire to provide excellent guest service
The ability to work well in a team environment
Flexible schedule required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and Holidays
Professional appearance and demeanor at all times

Desirable

One-year previous Communications or call center experience within a luxury hotel setting
Excellent overall communication skills
Able to multi-task
Excellent computer skills
Multi-lingual is preferred
Professional and personable

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits –Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.