Distribution Specialist - Outage Communications & Operational Systems - Atlanta, GA

Outage Communications & Operational Systems Support

Job Summary

The Distribution Specialist provides operational support for outage communications, reporting, dashboards, storm response applications, and other distribution support tools. This role serves as a liaison between Distribution Operations, Customer Care, Technology Organization (TO), field personnel, and leadership to ensure system reliability, data accuracy, effective customer communications, and user readiness. The position supports both daily operations and storm restoration activities through reporting, training, system administration, troubleshooting, and continuous improvement initiatives.

Job Responsibilities

• Support outage communication platforms, reporting tools, dashboards, and operational applications.

• Monitor and validate operational data to ensure accuracy and support informed decision-making.

• Support customer communication processes and assist with maintaining consistent and effective outage messaging.

• Partner with business stakeholders, Technology Organization (TO), vendors, and support organizations to troubleshoot system issues and implement solutions.

• Assist with application administration activities, including user access, profile maintenance, and system readiness.

• Facilitate, develop, and maintain user training materials, standard operating procedures, job aids, and user documentation.

• Participate in User Acceptance Testing (UAT) for system upgrades, enhancements, and new technologies.

• Support storm preparation, restoration activities, and emergency operations, including participation in storm duty rotations and extended operational support as needed.

• Identify opportunities for process improvements and support continuous improvement initiatives across Distribution Operations.

Job Requirements

• Minimum of three (3) years of experience in utility operations, outage communications, operational technology, reporting, customer service, or related fields.

• Ability to analyze operational data and translate findings into actionable business insights.

• Experience supporting enterprise applications, business processes, and technology solutions.

• Strong troubleshooting and problem-solving capabilities in a fast-paced operational environment.

• Ability to manage multiple assignments and priorities while meeting deadlines.

• Availability to support storm restoration efforts, emergency response activities, and after-hours operational needs when required.

Skills & Education

Education

• Bachelor's degree in Business Administration , Technology, Communications, or a related discipline preferred.

• Relevant utility operations, customer service, technology support, or outage management experience desired.

Skills

• Proficiency in Microsoft Office Suite, including Word, Outlook, Excel, Teams, SharePoint, and Power BI.

• Excellent written and verbal communication skills.

• Experience developing reports, training materials, and business documentation.

• Knowledge of electric utility operations, outage restoration processes, and distribution operations preferred.

• Ability to build collaborative relationships across multiple organizations and stakeholder groups.

• Strong organizational and project coordination skills.

• Basic computer skills required.

Behavioral Attributes

• Demonstrates a strong commitment to safety, operational excellence, and customer satisfaction.

• Takes initiative and ownership of assigned responsibilities.

• Maintains composure and effectiveness during high-pressure situations, including storm restoration events.

• Demonstrates adaptability and a willingness to learn new technologies and processes.

• Works collaboratively across teams and builds positive working relationships.

• Displays sound judgment, attention to detail, and accountability for results.

• Communicates effectively with employees, leadership, vendors, and business partners.

• Embraces continuous improvement and seeks opportunities to increase efficiency and effectiveness.

This position may require participation in storm duty rotations, extended work hours during emergency events, and support of operational activities outside of normal business hours.

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21791

Job Category: Information Technology

Job Schedule: Full time

Company: Georgia Power

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