The Field Support Technician is responsible for providing technical support, troubleshooting, and maintenance of computer systems and peripherals in credit union branches and off-site locations. This role involves responding to service requests, resolving hardware and software issues, and ensuring the smooth operation of computer systems to support credit union operations. The Field Support Technician will collaborate with IT teams, branch staff, and external vendors to deliver efficient and effective technical support services. The Field Tech Support will be responsible for, but not limited to, the following broad scope of operational support: installing, moving, adding and changing locations of our internal customers IT equipment. They will be responsible for implementation and support of desktop devices, applications, telephone systems, network devices and multiple service platforms. They will perform upgrade services as specified in the service request or for operational requirements. The Field Tech Support will verify the asset in accordance with Delta Community Credit Union policy prior to any equipment move or relocation. They will troubleshoot and resolve all hardware and software problems as required by System Support or operational needs. Practices safety-conscious behaviors in all operational processes and procedures. Essential Functions: • Provide routine on-site technical support and assistance to credit union branches and off-site locations, resolving hardware, software, and network issues promptly and effectively • Respond to service requests, incidents, and inquiries related to computer systems, printers, scanners, and other peripherals, ensuring timely resolution and minimal disruption to business operations • Install, configure, and maintain computer systems, software applications, and related equipment, ensuring compliance with security standards and credit union policies • Collaborate with IT teams and external vendors to troubleshoot complex technical problems, escalating issues as necessary to ensure timely and accurate resolution • Conduct preventive maintenance on computer systems and peripherals, performing system updates, security patches, and hardware replacements as required • Document and maintain accurate records of service requests, incidents, resolutions, and system configurations, ensuring proper documentation and knowledge sharing • Assist with technology-related projects and initiatives, such as system upgrades, migrations, and rollouts, ensuring smooth implementation and minimal disruption to end users • Train and educate end users on basic computer operations, software applications, and best practices to enhance their technical skills and optimize system usage • Stay updated on emerging technologies and industry trends, proactively making recommendations for system improvements and enhancements • Adhere to IT policies, procedures, and security protocols, ensuring compliance with data privacy and confidentiality regulations • Must be able to remain in stationary position 50% of time (Stand or Sit) • Must be able to move/lift, on a regular basis, large equipment that weights at least 50 pounds • Must be able to travel to various branches throughout the footprint • May require overnight travel Other • This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. • This job description is subject to change at any time.