The Assistant Head Teller reports to the Branch Manager and will assume all vault operational duties in the absence of the Head Teller. They will serve as acting manager in the absence of the Branch Manager, Assistant Branch manager and Head Teller. They will ensure that staff is trained and complies with all regulatory and security policy and procedures. The Assistant Head Teller will evaluate Tellers performance, outages and attendance. They will monitor OT. They will establish effective employee relations and morale. The Assistant Head Teller uncovers members’ needs and makes appropriate referrals. They ensure that all Tellers are aware of, and participating in, achievement of sales and service goals. They will assist the Head Teller with the mentoring and coaching of the Teller team. The Assistant Head Teller will hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services and to present general information. They will also assist with handling complex and escalated issues. Practices safety-conscious behaviors in all operational processes and procedures. Essential Functions: • Cash Forecasting/Just-In-Time deliveries • Cash Shipments/Cash Receiving and recordings • Order and balance negotiable instruments • Responsible for overrides and check approvals when necessary • Order and balance card stock in absence of Head Teller • Electronically Scan checks to Federal Reserve Bank for collection (Check 21) • Research posting errors • Perform and enforce dual control functions • Perform audits according to Delta Community’s policies guidelines • Daily ATM and Night depository balancing • Process teller duties, deposits, withdrawals, payments and balancing • Process Shared Branching deposits, withdrawals, loan payments and mortgage payments • Manage and follow forecast budget for ordering branch supplies in absence of Head Teller • Operate Cash Dispense Machines and Cash Recycling Machines • Create a connection and develop rapport with members’ to uncover products and solutions that benefit them • Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier • Identify member needs by recommending products and services • Possess good written and oral communication skills • Must have excellent interpersonal skills • Must have the ability to uncover referral opportunities and provide strong leadership skills Other • This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. • This job description is subject to change at any time.