Position
Digital Banking Support Specialist
Job Code-8310
req5700
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time

Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.

The Digital Banking Support Specialist focuses on day-to-day administrative and operational activities and partners closely with the Senior Digital Banking Support Specialist for escalated issues, deployments, complex problem resolution, and strategic initiatives.

Other responsibilities include:
• Problem solving
• Vendor management
• Service disruption monitoring and communication
• Second and third level support of digital banking services
• User acceptance testing
• Business liaison
• Fraud monitoring and analysis
• Risk assessment documentation
• Reporting

Practices safety-conscious behaviors in all operational processes and procedures.

Essential Functions:
• Perform daily administrative and operational support for digital banking platforms, including online and mobile banking services
• Monitor digital banking systems for service disruptions and assist with member and internal communications as needed
• Track, document, and route digital banking issues to appropriate teams or vendors for resolution
• Coordinate with vendors to support issue resolution, maintenance activities, and platform updates
• Participate in user acceptance testing (UAT) by executing test cases, documenting results, and reporting defects
• Attend and support digital banking deployments, including pre- and post-deployment validation and issue tracking
• Assist with fraud monitoring activities by identifying and escalating suspicious activity to appropriate teams
• Maintain documentation related to digital banking procedures, issues, and system updates
• Prepare routine reports related to digital banking operations and service performance
• Serve as a liaison between digital banking, operations, IT, and other internal teams for day-to-day support needs
• Escalate complex issues, trends, and deployment-related concerns to the Senior Digital Banking Support Specialist
• Follow established policies, procedures, and safety-conscious practices in all operational activities

Other
• This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:
• Bachelor’s degree in business, technology or a related field
• 3+ years’ related experience

Employee benefits include:
•Medical, Dental and Vision Coverage
•Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
•Supplemental Insurance or Voluntary Insurance
•401(k) Plan with Company Match
•Vacation, Holidays and Personal Time Off
•Paid Maternity and Paternity Leave
•Pre-tax Health and Dependent Care Spending Accounts
•Benefit Choice Program
•Health Reward Dollars
•Discount on Gym Reimbursement and Identity Theft Programs
•Legal Services