Specialist EFT Operations
Delta Community Credit Union
Operations
Atlanta, GA, USA
Posted on Nov 13, 2025
Position
Specialist EFT Operations
Job Code-4559
req5626
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Electronic Funds Transfer (EFT) Specialist is responsible for assisting in the daily operations of the Payment Services department; focusing on Member Service standards, meeting organizational goals and maintaining positive and professional relationship with internal and external customers. The Department functions consist of EFT processing which includes processing incoming/outgoing domestic and international Wire Transfers, and other back office related duties. The Wire EFT Specialist is responsible for balancing Federal Reserve Bank (FED) account at the end of each business day. The Wire EFT specialist is responsible for assisting members over the Phone, via fax, and online banking. Additional responsibilities include, research, adjustments and General Ledger reconcilements. This position also provides support for identifying and responding to fraud related activity. This position is also responsible for completing job assignments in accordance with efficiency and quality standards set by management. The Wire EFT Specialist will comply with departments’ policies and procedures and also comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow, maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, maintains appropriate operating controls to mitigate risk.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions:
• Responsible for entering, processing Wires transactions through core system and third-party applications.
• Process all incoming/outgoing domestic/international wires to members accounts accurately and in timely manner.
• Understand and comply with OFAC regulations as they relate to Wires and must be alert for any suspicious or fraudulent activity.
• Responsible for assisting associates across the organization with questions regarding the Wire process.
• Process wire recall requests.
• Daily balancing of associated general ledger accounts.
• Provide phone support to the department’s ACD line as well as monitoring the Fax, incoming/outgoing mail, and department Inbox
• Assist management in maintaining operational product specific compliance including but not limited to Regulation E.
• Analyze system software enhancements for implementation opportunities.
• Provide internal and external customer support.
Other
• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications:
• High school diploma or GED equivalent
• 2+ year’s operational experience in a Financial Institution.
• Basic level of proficiency in various desktop software such as MS Word, Excel, Outlook, browsers (i.e., Internet Explorer, Firefox, Safari), and general internet terminology and application for members.
• Be able to communicate effectively. Must have good verbal and written skills.
• Understanding of basic accounting principles.
• Excellent troubleshooting skills for problem solving and decision making to identify members' needs and determine appropriate action.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Candidate should have the ability to organize and prioritize work in a fast-paced, changing environment.
• Should be self-motivated and work independently on multiple projects and tasks with minimal supervision.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Preferred Qualifications:
• 4+ year’s operational experience in Wire processing.
• 2+ years’ experience in customer service.
• Good organizational skills, detailed oriented and able to resolve complex problems independently and multi-task.
Employee benefits include:
•Medical, Dental and Vision Coverage
•Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
•Supplemental Insurance or Voluntary Insurance
•401(k) Plan with Company Match
•Vacation, Holidays and Personal Time Off
•Paid Maternity and Paternity Leave
•Pre-tax Health and Dependent Care Spending Accounts
•Benefit Choice Program
•Health Reward Dollars
•Discount on Gym Reimbursement and Identity Theft Programs
•Legal Services