Compliance and Quality Assurance Specialist
Delta Community Credit Union
Compliance / Regulatory, Quality Assurance
Atlanta, GA, USA
Posted on Sep 16, 2025
Position
Compliance and Quality Assurance Specialist
Job Code-8592
req5554
Delta Community Credit Union Administrative Office - Riverwood 200
Full Time
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
Reporting directly to the VP, Consumer Loan Originations, the Compliance and Quality Assurance Specialist is responsible for ensuring divisional adherence to internal policies and procedures, and state and federal regulations from inception of loan application to loan closing. Work in partnership with the Legal, Compliance, Knowledge Management and Corporate Training to review and maintain existing policies and procedures, recommend best practices and workflow improvement in addition to providing expertise to the Consumer Loan Origination staff. The Compliance and Quality Assurance Specialist will be the primary lead on internal compliance training, researching, documenting and maintaining customer complaints, and act as our Business & Continuity Plan administrator.
Practices safety-conscious behaviors in all operational processes and procedures.
Essential Functions:
• Responsible for researching compliance issues and assisting with compliance and training materials.
• Responsible for review of all existing policies and procedures for best practice recommendation and implementation.
• Responsible for training and coaching team members in compliance matters.
• Responsible for attending new MSA classes quarterly, reviewing content to improve branch knowledge.
• Responsible for quality assurance monitoring and performance measurement of team members.
• Active participation in projects to improve service, efficiency and ensure compliance.
• Ensures compliance with State and Federal regulations including but not limited to Reg B, Reg Z, FACT ACT, FCRA, ECOA, as well as internal policies and procedures.
• Gain and maintain general knowledge of all consumer loan origination software and systems.
• Primary lead on internal compliance training
• Research, document and maintain customer complaints
• Act as Business & Continuity Plan administrator.
Other
• This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications:
• High School Diploma or equivalent
• 5+ years’ experience in the consumer lending industry with a strong emphasis on compliance, origination, processing and closing.
• Knowledge of State and Federal regulations.
• Proficient in the use of office productivity technology, such as Microsoft Office, Word, Excel, Outlook, and PowerPoint.
• High level of energy, creativity, and independent thinking.
• Self-motivated and results driven with ability to communicate and influence effectively with team and other departments.
• Must be a self-managed, self-starter capable of balancing multiple tasks and proactively prioritizing work under challenging conditions
• Strong communication, interpersonal, and presentation skills
• Ability to handle multiple projects in a timely and confidential manner.
• Leadership, management, organizational and decision-making skills.
• Ability to write reports, business correspondence and procedure manuals
• Professional presentation, positive energy, creative thinker and demonstrated comfort working with senior leadership
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Preferred Qualifications:
• Bachelor’s degree in Business, Finance or other related field
• Credit Union or Banking Compliance Certification
• Previous experience with MeridianLink Consumer (fka LoansPQ) Loan Origination System
Employee benefits include:
•Medical, Dental and Vision Coverage
•Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
•Supplemental Insurance or Voluntary Insurance
•401(k) Plan with Company Match
•Vacation, Holidays and Personal Time Off
•Paid Maternity and Paternity Leave
•Pre-tax Health and Dependent Care Spending Accounts
•Benefit Choice Program
•Health Reward Dollars
•Discount on Gym Reimbursement and Identity Theft Programs
•Legal Services