Position
Manager Product Management
Job Code-8645
req5544
Vinings
Full Time

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Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.

The Manager, Product Management is responsible for analysis of, and oversight over product design and features for personal and commercial deposit products. The Manager, Product Management focuses on maximizing product profitability, product competitiveness, the depth of product adoption and usage, and member satisfaction. This position will also help manage the deposit portfolio projection model. They will work closely with Card Services, Business Operations, Branch Delivery, Value Delivery Office, Marketing, Accounting, Remote Delivery and other areas to ensure that business objectives are met.

The Manager, Product Management will also manage the Product Analytics Specialist. The Product Analytics Specialist will report directly to the Manager, Product Management, and the Manager, Product Management will be responsible for training, coaching and evaluating the Product Analytics Specialist.

Essential Functions:
• Conduct regular research to 1) benchmark Delta Community’s pricing and product features against primary competitors’; 2) identify members’ product preferences along with their satisfaction with our current offerings; and/or 3) stay on top of emerging trends and technologies that affect our competitive position and/or member satisfaction, 4) share findings and develop response strategies.
• Partner with Information Management & Analytics and Finance on the ongoing development of a product profitability model that allows us to better track and understand the primary revenue and expense drivers of our transactional and savings products. Analyze reporting to ensure we are both covering our operational costs and delivering optimal value to members. Help ensure feature and functionality that have lower usage rates are priced at a higher margin or discontinued in order to invest in new conveniences.
• Recommend new products or product enhancements that will keep Delta Community’s deposit products competitive and profitable.
• Perform detailed modeling and/or analysis of product penetration levels and on product profitability.
• Manage overall deposit portfolio.
• Support at all stages of product development/enhancement, providing feedback and metrics where applicable.
• Complete the required technical documents necessary to initiate new projects or initiatives that are generated.
• Assist in recommending rates for deposit products each month.
• Facilitate & lead required meetings.
• Ensure business requirements are clearly defined.
• Facilitate communication between business stakeholders.
• Clarify business criteria, processes and requirements.
• Communicate updates to the scope, complexity and effort requirements to VP-Product Management Development.
• Facilitate iterative requirements review and updates.
• Work with vendors, as required.
• Lead, coach and mentor the Product Analytics Specialist

Other
• This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications:
• Bachelor’s degree in a Business or related field of study.
• 3+ years’ experience with analysis of complex data sets related to the financial services industry, health services industry, manufacturing industry or any other significant employment sector that uses large and complex sets of data to guide significant and impactful business decisions.
• Strong problem solving, technical, analytical, mathematical, organizational, decision making and administrative skills and be capable of handling multiple projects simultaneously.
• High level of accuracy and attention to detail.
• Strong proficiency with Microsoft Excel, Visio, Outlook, Word, PowerPoint.
• Ability to influence and partner across functions and all levels within a matrix organization.
• Experience overseeing budgeting for a line of business.
• Experience with financial analysis and modeling (ROI/Financial Modeling).
• Highly effective presentation skills, including strong oral and written communication skills.
• Strong quantitative/analytical skills.
• Applies knowledge of credit union systems, policies and procedures.
• Possess leadership abilities to manage, train and coach Product Analytics Specialist.
• Successful candidate should possess the following competencies: Strategic and Analytical Thinking, Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.

Preferred Qualifications:
• Master’s degree in Business or related field of study.
• 2+ years’ experience working in credit union or financial services industry.
• Building detailed cost and analytical models using complex data sets.
• Analytical and marketing experience.
• Direct experience in financial institution product management.
• Overall knowledge of Delta Community Credit Union procedures and policies, including working with core systems such as Symitar.