Position
Card Product Strategies Manager
Job Code-7989
req5522
Vinings
Full Time
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Card Product Strategies Manager will oversee the strategic management and development of Delta Community Credit Union’s debit and credit card portfolios and products, as well as the associated Courtesy Pay Plus overdraft product. Additionally, this position will oversee the strategic use and design of our card loyalty rewards program. Duties will include: (1) measuring profitability of each product and related features, including loyalty programs, (2) maintaining market awareness and competitive positioning, (3) analyzing and reporting usage and penetration data as well as other key performance indicators and (4) recommending: product targets, growth strategies, and new products to be offered within this area of responsibility. They will periodically complete the required technical documents necessary to initiate new projects or initiatives that are generated from the duties noted above. They will work closely with external business partners and vendors as well as internal departments such as Card Services, IT, VDO, Marketing, Operations, Lending and other areas of the organization that will be stakeholders for any given project or initiative.
Practices safety-conscious behaviors in all operational processes and procedures.
Essential Functions:
• Understand key performance indicators for card portfolios and the underlying technical drivers.
• Analyze large and complex data sets.
• Present findings and conclusions clearly, effectively and succinctly.
• Knowledge of member behaviors regarding card usage and preferences.
• Set goals and achieve desired results.
Other
• This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• This job description is subject to change at any time.
Position may offer work from home opportunities, pending specific performance and departmental needs.
Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications:
• High School diploma or equivalent.
• 2+ years’ experience in cards and payment systems.
• Knowledge of payment association and network rules as well as state and federal regulations that affect Credit and Debit Cards.
• Excellent verbal and written communication skills, including technical writing.
• Proficient in the use of common business software, such as the suite of business software found within Microsoft Office
• Possess vision regarding product evolution (product development).
• Strong aptitude for Data Analysis.
• Successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
Preferred Qualifications:
• Bachelor’s degree in Business or related field.
• 5+ years’ experience in cards and payment systems.
• Experience with payment association and network rules.
Employee benefits include:
•Medical, Dental and Vision Coverage
•Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
•Supplemental Insurance or Voluntary Insurance
•401(k) Plan with Company Match
•Vacation, Holidays and Personal Time Off
•Paid Maternity and Paternity Leave
•Pre-tax Health and Dependent Care Spending Accounts
•Benefit Choice Program
•Health Reward Dollars
•Discount on Gym Reimbursement and Identity Theft Programs
•Legal Services
