Director BMH Outpatient Operations
Children's Healthcare of Atlanta
Operations
Atlanta, GA, USA
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Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- 8 – 10 years of experience managing projects in a complex environment or matrixed organization
- 5 years of proven experience leading a high performing team
- 5 years of experience in a healthcare setting
Preferred Qualifications
- Experience as a clinician in behavioral and mental health (licensure type and practice setting agnostic)
- Experience in managing and leading business operations in a behavioral or mental health care delivery setting
- Master’s degree in related field
- Project Management Professional (PMP)
Education
- Bachelor’s degree in related field
Certification Summary
- No professional certifications required
Knowledge, Skills, and Abilities
- Ability to think strategically and act tactically, transitioning business needs into actionable items
- Advanced oral and written communication skills with attention to detail, presentation skills and a strong executive presence
- Works well both with and through others
- Engages multiple levels of experts and leaders
- Comfortable with ambiguity
- Skilled in change management
- Driven to execute, but sensitive to politics and interpersonal dynamics
- Demonstrates analytical reasoning skills
- Demonstrates sound financial acumen
- Willing and able to quickly learn new systems
- Track record implementation and doing whatever it takes to deliver results
- Demonstrates learning agility and flexibility
- Demonstrates high processing skills
Job Responsibilities
- Oversees and leads the implementation of Children’s Behavioral and Mental Health multi-year plan in collaboration with accountable leaders.
- Keeps senior management informed with detailed and accurate reports or presentations.
- Tracks and monitors performance against the plan (quality, patient experience, financial and operational).
- Supervises a team to provide feedback and resolve complex problems.
- Serves as a member of the Behavioral and Mental Health governance structure to ensure clear accountability, issue management, and communication among program stakeholders.
- Works through others and delivers specific components of the plan.
- Achieves the goals and outcomes identified in the plan.
- Provides updates on both operational and financial performance against the plan.
- Produces routine updates and materials for Boards and Donors.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
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